IT Support Specialist

We are seeking a <strong>Senior IT Support Specialist</strong> to provide advanced ICT support and lead Tier 1 operations. You will act as the escalation point for complex incidents, mentor ICT staff, and drive improvements across systems, processes, and service delivery.<br><br> This role offers the opportunity to work in a dynamic, secure, and collaborative ICT environment.<br><br> <strong>Key Responsibilities</strong><br> <ul> <li>Provide advanced troubleshooting and support across desktop, mobile, Microsoft 365, networking, and enterprise systems.</li> <li>Lead Tier 1 ICT support services, ensuring incidents and service requests are resolved efficiently.</li> <li>Act as the escalation point for complex incidents and manage stakeholder expectations during service disruptions.</li> <li>Mentor and coach ICT officers to build team capability and enhance service delivery.</li> <li>Contribute to ICT projects, including technology rollouts, upgrades, and process improvements.</li> <li>Analyse trends, generate reports, and recommend system, process, or service enhancements.</li> <li>Maintain compliance with ICT policies, security standards, and recordkeeping requirements.</li> <li><strong>Manage and administer application whitelisting</strong>, ensuring secure access to approved software across the organisation.</li> <li>Liaise with senior ICT teams, vendors, and business units to ensure high-quality outcomes.</li> </ul> <strong>Skills &amp; Experience</strong><br> <ul> <li>Extensive ICT support experience in complex organisational environments.</li> <li>Advanced technical skills across multiple ICT domains including desktop, mobile, Microsoft 365, networking, and enterprise systems.</li> <li><strong>Strong expertise in application whitelisting, endpoint remediation, and security controls.</strong></li> <li>Leadership and mentoring experience within ICT teams.</li> <li>Excellent analytical, problem-solving, and communication skills.</li> <li>Relevant certifications (Microsoft, Cisco, VMware) highly desirable.</li> </ul> <div> <div> <div>To apply, please click the '<strong>Apply</strong>' button to submit the most recent copy of your resume and cover letter. For more information please contact jordan.fox@blackroc.co<br>&nbsp;&nbsp;<br>At BLACKROC Recruitment, we are committed to fostering diversity, equity, and inclusion.<br>&nbsp;&nbsp;<br>We welcome applications from individuals of diverse backgrounds, including those with lived experiences.<br>&nbsp;&nbsp;<br>If you require any adjustments during the recruitment process, please don&rsquo;t hesitate to reach out to the above-mentioned BLACKROC Consultant.</div> </div> </div> &nbsp;