<strong>Permanent Role – Technical Support Specialist</strong><br> <strong>Location:</strong> Brisbane (adjacent to CBD) | <strong>Work Arrangement:</strong> 5 days onsite<br> <br> BLACKROC is exclusively partnered with an established national technology provider to recruit a <strong>Technical Support Specialist</strong>. This is a role for someone who thrives on solving complex technical challenges and delivering outstanding customer experiences in a fast-paced environment.<br> <br> <strong>Key Responsibilities:</strong><br> <ul> <li>Act as the Level 2 escalation point for advanced technical issues</li> <li>Troubleshoot complex network, IoT, and telecommunications systems</li> <li>Perform advanced diagnostics, remote system recovery, and hardware fault analysis</li> <li>Communicate directly with end users and site managers to ensure successful resolution</li> <li>Provide technical consultation and system optimisation advice</li> </ul> <strong>What You’ll Bring:</strong><br> <ul> <li>2+ years’ technical support experience with escalation handling</li> <li>Qualifications in IT, Electronics, Telecommunications, or related fields</li> <li>Strong troubleshooting skills with network, IoT, or telecommunications systems</li> <li>Excellent communication skills for customer-facing interactions</li> </ul> <strong>Preferred:</strong><br> <ul> <li>Experience in high-availability or critical-response technology environments</li> <li>Knowledge of IoT device management and incident response protocols</li> </ul> Please click the 'Apply' button to submit your resume and cover letter. For more information please contact Usama at Usama@blackroc.co or on 0414 330 211.<br> <br> At BLACKROC Recruitment, we are committed to fostering diversity, equity, and inclusion.<br> <br> We welcome applications from individuals of diverse backgrounds, including those with lived experiences.<br> <br> If you require any adjustments during the recruitment process, please don’t hesitate to reach out to the above-mentioned BLACKROC Consultant.
