Service Desk Officer

BLACKROC is working with a well-established local organisation to recruit a&nbsp;<strong>Service Desk Technician</strong>&nbsp;into their internal technology team. This is a&nbsp;<strong>permanent role</strong>&nbsp;based in&nbsp;<strong>Brisbane</strong>, ideal for someone who is passionate about delivering high-quality support and wants to grow in a stable, expanding business environment.<br> &nbsp;&nbsp;<br> <strong>Please note:&nbsp;</strong>This role is 100% onsite at the organisation's Brisbane office.<br> &nbsp;&nbsp;<br> <strong>Role Purpose</strong><br> In this role, you&rsquo;ll be the first point of contact for IT support, assisting users across the business and helping to ensure smooth day-to-day operations. You'll gain exposure to a Microsoft-focused environment and play a key role in supporting users both technically and professionally, with real opportunities to grow your skills and career over time.<br> &nbsp;&nbsp;<br> <strong>Key Responsibilities</strong><br> <ul> <li>Provide 1st and 2nd level technical support to end users</li> <li>Troubleshoot issues across Windows, Office 365, and other Microsoft platforms</li> <li>Manage tickets through the internal ITSM tool and escalate as needed</li> <li>Assist with hardware setup, configuration, and general IT maintenance</li> <li>Work collaboratively with the internal IT team to maintain systems and services</li> <li>Deliver clear and timely communication to non-technical stakeholders</li> </ul> &nbsp;&nbsp;<br> <strong>Required Skills and Experience</strong><br> <ul> <li>1&ndash;3+ years experience in an IT Service Desk or Helpdesk role</li> <li>Knowledge of Microsoft technologies &ndash; Windows OS, Office 365, Active Directory</li> <li>Strong communication skills and a customer-first attitude</li> <li>Experience with ticketing systems and IT support processes</li> <li>Ability to prioritise tasks in a fast-paced environment</li> </ul> &nbsp;&nbsp;<br> <strong>Desirable</strong><br> <ul> <li>Exposure to Azure AD, Intune, or Teams administration</li> <li>IT certifications (Microsoft, CompTIA, etc.)</li> <li>Experience in internal IT within medium to large organisations</li> </ul> &nbsp;&nbsp;<br> Please click the 'Apply' button to submit your resume and cover letter. For more information, contact Usama at&nbsp;<strong>Usama@blackroc.co</strong><br> &nbsp;&nbsp;<br> At BLACKROC Recruitment, we are committed to fostering diversity, equity, and inclusion.<br> We welcome applications from individuals of all backgrounds and experiences.<br> If you require adjustments during the recruitment process, please don&rsquo;t hesitate to reach out to the above-mentioned BLACKROC Consultant.