Jobs / Defect Test Manager

Defect Test Manager

Contract or Temp
Brisbane
<strong>About the role</strong> <br>We're seeking an experienced Defect Test Manager to oversee the full defect lifecycle within a major transformation program. This role sits within the Technology Services Division and supports multiple agile squads delivering fit-for-purpose ICT solutions within a complex Salesforce environment.<br><br> The successful candidate will drive quality governance, coordinate defect management across squads, and lead continuous improvement initiatives that support test effectiveness, reliability, and traceability.<br><br> <strong>Key responsibilities include:</strong><br> <ul> <li>Oversee and manage the defect lifecycle from identification to resolution across multiple Agile squads</li> <li>Use Jira/Xray to track defects, generate dashboards, and report on metrics</li> <li>Act as the central contact for defect communication across up to 10 Agile squads</li> <li>Coordinate closely with Release Managers and stakeholders to validate fix deployment</li> <li>Champion quality-first culture through mentorship and structured governance</li> <li>Prepare weekly defect and trend reports, including KPIs such as reopen rate and turnaround</li> </ul> <strong>Open to Australian Citizens ONLY - offices based in QLD, VIC, NSW, TAS, WA, NT, SA.&nbsp;Security Clearances are highly regarded<br></strong><br><strong>Skills &amp; Experience</strong> <br><strong>Essential:</strong><br> <ul> <li>5+ years in test or defect management roles in large Agile environments</li> <li>Advanced Jira/Xray skills including dashboards, filters, workflows, traceability</li> <li>Experience with Salesforce platforms (Service Cloud, Experience Cloud, etc.)</li> <li>Strong grasp of defect metrics and understanding of SIT, UAT, and warranty cycles</li> <li>Proven leadership in defect governance forums and agile squad coordination</li> </ul> <strong>Desirable:</strong><br> <ul> <li>ISTQB Foundation or Advanced Certification</li> <li>Experience in government or disability/health sectors</li> <li>Familiarity with CI/CD pipelines and integration testing strategies</li> </ul> <div> <div> <div> <div> <div> <div>To apply, please click the '<strong>Apply</strong>' button to submit the most recent copy of your resume and cover letter. For more information please contact&nbsp;jordan.fox@blackroc.co<br><br>At BLACKROC Recruitment, we are committed to fostering diversity, equity, and inclusion.<br>&nbsp;&nbsp;<br>We welcome applications from individuals of diverse backgrounds, including those with lived experiences.<br>&nbsp;&nbsp;<br>If you require any adjustments during the recruitment process, please don&rsquo;t hesitate to reach out to the above-mentioned BLACKROC Consultant.</div> </div> </div> </div> </div> </div>

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Our teams are driven by an uncompromised appetite to deliver an excellent service for all our Clients and Candidates. We make it our mission to understand you and your business so that you can experience a tailored service with a personable and consultative approach.
Our teams are driven by an uncompromised appetite to deliver an excellent service for all our Clients and Candidates. We make it our mission to understand you and your business so that you can experience a tailored service with a personable and consultative approach.
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