We’re looking for an experienced Application Support Specialist to join a fast-paced environment where you’ll be the go-to person for keeping critical business systems running smoothly. This role is perfect for someone who thrives on solving problems, collaborating across teams, and ensuring stakeholders get the support they need.<br> <br><strong>In this role you will:</strong><br> <ul> <li>Respond to and resolve incidents, service requests, and technical issues across a range of applications.</li> <li>Proactively monitor systems to identify and address potential issues before they impact users.</li> <li>Work closely with developers, testers, and infrastructure teams to troubleshoot complex problems.</li> <li>Perform upgrades, maintenance, and enhancements to supported applications.</li> <li>Keep clear documentation of issues, solutions, and best practices.</li> <li>Contribute to an on-call roster, ensuring reliable service availability.</li> </ul> <strong>What we’re looking for:</strong><br> <ul> <li>Proven experience in application or technical support, ideally in a complex environment.</li> <li>Strong problem-solving skills with the ability to get to the root cause quickly.</li> <li>Familiarity with ITIL practices and ticketing/service management tools.</li> <li>Clear communication skills and the ability to work with stakeholders at all levels.</li> <li>Australian Citizenship (a requirement for this role).</li> </ul> <strong>Why this opportunity:</strong><br> <ul> <li>Work with a supportive, collaborative team.</li> <li>Exposure to a variety of systems and technologies.</li> <li>A role where your problem-solving skills will make a real impact.</li> </ul> For further information contact Nat on 0430 292 875 or Natalie@blackroc.co<em><br><br>At BLACKROC Recruitment, we are committed to fostering diversity, equity, and inclusion.<br></em><br><em>We welcome applications from individuals of diverse backgrounds, including those with lived experiences.<br></em><br> <em>If you require any adjustments during the recruitment process, please don’t hesitate to reach out to the above-mentioned BLACKROC Consultant.</em>
