<strong>Service Experience Designer<br></strong><br> We are seeking a <strong>Service Experience Designer</strong> to join a high-profile digital portfolio and play a key role in shaping services that are human-centred, effective, and future-focused.<br><br> In this role, you’ll work across a diverse range of projects, helping to design and improve end-to-end service experiences. You’ll collaborate with business and technical teams to understand customer and stakeholder needs, and translate these into seamless service journeys and solutions.<br> <br><strong>Key Responsibilities:</strong><br> <ul> <li>Apply human-centred design approaches to map, design, and improve service experiences.</li> <li>Facilitate workshops, co-design activities, and engagement with stakeholders.</li> <li>Develop journey maps, service blueprints, and supporting artefacts to guide delivery.</li> <li>Provide insights that balance customer needs, business goals, and operational feasibility.</li> <li>Support the ongoing uplift of design capability across the program.</li> </ul> <strong>What We’re Looking For:</strong><br> <ul> <li>Demonstrated experience as a <strong>Service Designer, Service Experience Designer, or CX Designer</strong>.</li> <li>Strong capability in service design methods (journey mapping, service blueprinting, prototyping).</li> <li>Skilled in facilitation, with the ability to engage stakeholders at all levels.</li> <li>Excellent communication skills, with the ability to present insights and recommendations clearly.</li> <li>Experience working in complex digital or transformation programs highly regarded.</li> </ul> This is a fantastic opportunity to bring human-centred design expertise to a meaningful transformation program.<br><br>For further information contact Nat on 0430 292 875 or Natalie@blackroc.co<br><br> <em>At BLACKROC Recruitment, we are committed to fostering diversity, equity, and inclusion.<br></em><br> <em>We welcome applications from individuals of diverse backgrounds, including those with lived experiences.<br></em><br> <em>If you require any adjustments during the recruitment process, please don’t hesitate to reach out to the above-mentioned BLACKROC Consultant.</em>
