<div style="text-align:center"><strong>Business Analyst – Homecare Product</strong></div> <br> <strong>About: </strong><br>Our client is Australia’s fastest-growing provider of the Federal Government’s Home Care Package (HCP) program, serving over 12,000 clients nationwide. They employ more than 250 staff across Australia. Their consumer-directed, self-managed care model enables older Australians to live independently through flexible, personalised care plans.<br> <br>They stand out through their technology-enabled platform, reduced management fees, enhanced client control over care planning, and a focus on innovation. Guided by their core values—Choice, Excellence, Integrity, Ownership, Innovation, and Wellbeing— they are preparing for the Support at Home reforms (effective 1 July 2025) and targeting significant growth over the next three to five years.<br> <strong> </strong> <br> <strong>The Role:</strong><br> The Business Analyst – Homecare Product will advance their technology-driven homecare solutions, improving the lives of elderly Australians. This role suits professionals with homecare product experience, offering opportunities to innovate in a fast-growing organisation. The successful candidate will work with clients, aged care providers, and technology teams to develop products that support their self-managed care model, meet regulatory requirements, and align with strategic goals, including AI adoption and Support at Home reforms.<br> <br> <strong>Key Responsibilities:</strong><br> <ul> <li><strong>Requirements Gathering and Analysis</strong>:</li> <ul> <li>Collaborate with clients, aged care providers, and internal stakeholders to gather and document requirements for homecare products, focusing on user needs and self-managed care.</li> <li>Conduct workshops, interviews, and surveys to identify ways to enhance care coordination and client outcomes.</li> <li>Translate requirements into clear deliverables, such as user stories, use cases, and process flows, using tools like Jira and Confluence.</li> </ul> <li><strong>Product Development Support</strong>:</li> <ul> <li>Work with product managers, designers, and developers to define platform features that align with consumer-directed care and regulatory standards.</li> <li>Create and maintain documentation, including business requirement documents (BRDs), functional specifications, and user acceptance criteria.</li> <li>Support the creation of prototypes and minimum viable products (MVPs) to test innovative features, such as AI-driven care coordination tools.</li> </ul> <li><strong>Data Analysis and Insights</strong>:</li> <ul> <li>Analyse data from homecare services, client feedback, and platform usage to identify trends and opportunities for product improvement.</li> <li>Use data visualisation tools (e.g., Power BI, Tableau) to present insights to stakeholders, supporting their data-driven decisions.</li> <li>Track key performance indicators (KPIs) for client satisfaction, platform adoption, and operational efficiency to guide product enhancements.</li> </ul> <li><strong>Regulatory and Compliance Alignment</strong>:</li> <ul> <li>Ensure homecare products comply with the Aged Care Act 1997, Australian Consumer Law, and, where applicable, NDIS Quality and Safeguards Commission requirements.</li> <li>Stay updated on the Support at Home reforms and other policy changes, aligning product development with Home Care Packages and Commonwealth Home Support Programme requirements.</li> </ul> <li><strong>Stakeholder Collaboration</strong>:</li> <ul> <li>Serve as a liaison between business units, technical teams, and external partners to align on project goals and deliverables.</li> <li>Facilitate user acceptance testing (UAT) with clients and providers to confirm product functionality and usability.</li> <li>Provide training and support to end-users, including homecare workers and administrators, to ensure effective platform adoption.</li> </ul> <li><strong>Innovation and Continuous Improvement</strong>:</li> <ul> <li>Research emerging technologies, such as AI, IoT, and telehealth, to propose features that strengthen their self-managed care model.</li> <li>Contribute to the strategic roadmap under the CEO's leadership, supporting goals like AI implementation and market leadership.</li> <li>Participate in Agile ceremonies (e.g., sprint planning, retrospectives) to foster continuous improvement in product development.</li> </ul> </ul> <strong>Essential Skills and Qualifications</strong><br> <ul> <li><strong>Experience</strong>:</li> <ul> <li>Three to five years of experience as a Business Analyst, ideally with expertise in homecare product development or the aged care/healthcare sector.</li> <li>Demonstrated ability to gather requirements, document processes, and support technology-driven product development in complex stakeholder environments.</li> <li>Knowledge of the Australian aged care sector, including Home Care Packages, consumer-directed care, and self-managed care models.</li> </ul> <li><strong>Soft Skills</strong>:</li> <ul> <li>Excellent communication and interpersonal skills to engage with diverse stakeholders, including elderly clients and their families.</li> <li>Strong problem-solving and critical-thinking skills to tackle homecare delivery challenges.</li> <li>Empathy and cultural sensitivity to address the needs of Australia’s diverse ageing population.</li> </ul> </ul> <strong>Desirable Attributes</strong><br> <ul> <li>Passion for empowering elderly Australians through innovative homecare solutions.</li> <li>Experience with AI or technology-driven care coordination platforms.</li> <li>Knowledge of privacy obligations under the Privacy Act 1988 and handling sensitive health information.</li> <li>Ability to excel in a fast-paced, innovative environment aligned with their growth goals.</li> </ul> <strong>Compliance Requirements</strong><br> <ul> <li>Candidates must pass a National Criminal History Check and, where applicable, a Working with Vulnerable People Check.</li> </ul> <strong>Why Join our client?</strong><br> <ul> <li><strong>Impactful Work</strong>: Shape homecare for over 12,000 clients, helping elderly Australians live independently with dignity.</li> <li><strong>Innovative Environment</strong>: Collaborate with a forward-thinking leadership team, including the CEO, to adopt AI and cutting-edge technologies.</li> <li><strong>Dynamic Culture</strong>: Join a collaborative, inclusive workplace with a dynamic team culture, modern Bowen Hills offices, and career progression opportunities.</li> <li><strong>Core Values</strong>: Work for an organisation driven by Choice, Excellence, Integrity, Ownership, Innovation, and Wellbeing.</li> </ul> At BLACKROC Recruitment, we are committed to fostering diversity, equity, and inclusion.We welcome applications from individuals of diverse backgrounds, including those with lived experiences.If you require any adjustments during the recruitment process, please don’t hesitate to reach out to the above-mentioned BLACKROC Consultant.
