Change Manager

We&rsquo;re partnering with a Queensland Government division currently undergoing a significant program of transformation focused on modernising its dispute resolution and review functions within the workers&rsquo; compensation system. This role plays a key part in delivering people-focused change, process uplift and technology enhancement within a high-impact, purpose-driven environment.<br><br> We&rsquo;re looking for an experienced <strong>Change Manager</strong> to lead organisational change across systems, people, and process &ndash; with a particular focus on enabling the successful rollout of a fit-for-purpose technology solution within a complex, regulated business unit.<br><br> <strong>About the Role</strong><br> As the Change Manager, you will be responsible for leading end-to-end change strategy, planning and execution. This includes creating key artefacts (stakeholder analysis, impact assessments, readiness plans), coaching senior leaders, developing communications, and supporting the business through adoption and transition.<br><br> You will work closely with the Program Manager and operational stakeholders to ensure the change is aligned, well-communicated, and delivered smoothly into a low change maturity environment.<br><br> <strong>Ideally you will have the following experience:</strong><br> We&rsquo;re looking for a change leader with proven success in delivering structured, people-centred change in <strong>insurance or government environments</strong>. You&rsquo;ll be comfortable working with complexity, and adept at navigating stakeholder expectations.<br> <br><strong>Your responsibilities:</strong><br> <ul> <li>Develop and execute change strategies and artefacts aligned to program goals</li> <li>Lead stakeholder engagement, coaching and readiness activities</li> <li>Create and deliver communication and training plans</li> <li>Identify resistance points and support mitigation plans</li> <li>Coordinate with change and project teams to ensure integrated delivery</li> <li>Track and report on change adoption, success metrics and outcomes</li> <li>Facilitate change forums and maintain consistent, clear messaging</li> <li>Build capability and transfer knowledge to internal staff</li> </ul> <strong>Essential experience:</strong><br> <ul> <li>End-to-end change delivery using PROSCI or equivalent methodology</li> <li>Previous success working in or alongside government or insurance organisations</li> <li>Strong communication, stakeholder management and influencing skills</li> <li>Experience in low change maturity or high-resistance environments</li> <li>Ability to design and deliver compelling training and engagement materials</li> </ul> <strong>Highly desirable:</strong><br> <ul> <li>Familiarity with SharePoint, Microsoft Teams, and the Office 365 suite</li> <li>Experience working in regulatory, compliance-driven or complex process environments</li> </ul> This role will be offered as an initial contract to 30 June 2026 + view to extend.<br> To apply please send your resume or contact Nat on 0430 292 875 or Natalie@blackroc.co