Technical Writer.

BLACKROC is excited to partner with a cutting-edge fin-tech company as they begin to scale its platform and engineering team.

This is a group of passionate technologists and subject matter experts, working to introduce a new standard of technology into the Australian landscape. You’ll join the nucleus of a bootstrapped business that’s post-revenue and already hitting ambitious growth targets.

About the role:

As a Technical Writer, you will work closely with the design team to produce quality documentation for internal and external audiences. With a background in ICT technical documentation, you will be able to take complex information and product documents in layman's terms.

Responsibilities: 

• Produce high-quality documentation for both internal and external audiences, including customers. (e.g.customer onboarding documentation, new feature documentation)
• Work with internal and external stakeholders to understand requirements for application documentation.
• Review and analyse technical and product information from various sources and document them accordingly.
• Write, format, edit, review and proofread the documentation and technical information for technical and non-technical users.

About you:

• 2+ years of experience working in a technical communication position within a Saas organisation. 
• Proven experience in preparing, reviewing and maintaining ICT technical documentation, including customer onboarding documentation, new feature documentation, software end-user documentation, release notes, business process mapping and technical overviews.
• Well-developed written and verbal communication skills.
• Understanding of modelling techniques, including BPMN, UML and database modelling. 
• Experience working with a global team would be prefered.