<strong>Permanent Role | Senior IT Support Technician | Brisbane | 2 days WFH</strong><br> <br> <strong>Company Overview</strong><br> BLACKROC is partnering with a nationally recognised organisation to recruit a <strong>Senior IT Support Technician</strong>. This role is a great opportunity for an experienced IT professional who thrives in fast-paced environments and enjoys tackling complex technical challenges while delivering exceptional customer service.<br> <br> <strong>Role Purpose</strong><br> The Senior IT Support Technician will be the primary escalation point for complex IT issues, working closely with internal teams and external vendors to ensure efficient resolution.<br> <br> <strong>Key Responsibilities</strong><br> <ul> <li>Provide advanced Level 2 support for desktop, software, and network issues.</li> <li>Act as an escalation point for the Service Desk team and assist in mentoring junior technicians.</li> <li>Troubleshoot issues related to Modern Workplace, Cloud, and Security environments.</li> <li>Collaborate with Infrastructure and Cloud teams to resolve major incidents.</li> <li>Maintain knowledge base articles and ensure documentation accuracy.</li> </ul> <br> <strong>Key Skills and Experience</strong><br> <ul> <li>Strong Level 1/2 IT support experience in enterprise environments.</li> <li>Proven troubleshooting skills across Microsoft technologies.</li> <li>Excellent communication and customer service focus.</li> <li>Experience working with external vendors and third-party providers.</li> </ul> <br> <strong>Why Apply?</strong><br> <ul> <li>Permanent role with hybrid flexibility (2 days WFH).</li> <li>Work across modern cloud environments and security platforms.</li> <li>Join a supportive and collaborative IT team that values innovation.</li> </ul> <br> Please click the 'Apply' button to submit your application. For more information, contact <strong>Usama</strong> at <strong>Usama@blackroc.co</strong> or on <strong>0414 330 211</strong>.<br> <br> At BLACKROC Recruitment, we are committed to fostering diversity, equity, and inclusion.<br> We welcome applications from individuals of diverse backgrounds, including those with lived experiences.<br> <br> If you require any adjustments during the recruitment process, please don’t hesitate to reach out to the above-mentioned BLACKROC Consultant.
