Job details

Location
Brisbane
Salary
up to $120,000 + super
Job Type
Permanent
Ref
949227
Posted
11 days ago

Job details

Location
Brisbane
Salary
up to $120,000 + super
Job Type
Permanent
Ref
949227
Posted
11 days ago
The Company: 

BLACKROC are seeking a empathetic User Researcher to represent the voice of the customer within this purpose-driven organisation, currently embarking on a data and innovation-led customer transformation journey. This is your chance to let your passion for customer centricity and all things research shine. Join a team of A grade delivery specialists that pride themselves in creating seamless digital experiences for millions of customers through complex financial systems.

The Role:

You will be working closely with the CX team, Product Owners, UI/UX Designers and Developers. Moving between 6 cross-functional delivery squads on a project to project basis, ensuring the right problems are being solved and championing the user. 

Responsibilities:
  • Be the advisor on all things research-related i.e UX strategy.
  • Be involved in early-stage discovery alongside the Product Owners.
  • Create and maintain beautiful journey maps that outline current customer challenges and highlight potential opportunities to further improve the experience.
  • Marry qualitative feedback with quantitative insights and provide reporting that shows customer trends and sentiment.
  • Facilitating ongoing customer research and usability testing across all product and service offerings as well as validating design solutions and recommendations.
  • Collaborate with UI/UX Designers in the creation of wireframes.
  • Facilitate workshops and continue to build a customer-centric culture. 
About You:
  • You are a hands-on UX researcher, one day you will be recruiting participants, one day you will be analysing data, the next you'll be creating surveys and tasks for user interviews.
  • Thorough knowledge of design methodologies, best practice usability,  and experience facilitating usability testing and workshops.
  • You know your way around online feedback applications and analytics tools, consolidating findings to highlight key trends and overall sentiment.
  • You have set up experiments (A/B and split tests) to validate designs. 
  • You can combine qual and quant research data and distill findings into easily understood recommendations that can be shared.
  • Evidence of previous journey maps and/ or jobs maps that go beyond workflow diagrams and process maps and truly highlight customer needs, pain points, and new opportunities.
  • You have exceptional communication skills and the ability to effectively engage stakeholder groups.
  • You love supporting and empowering UX Designers to make informed decisions to validate design recommendations and hypotheses. 
If you're deeply empathetic, passionate about people, and would love to work for a company that knows the value of understanding and embodying their customer's needs, then click APPLY NOW

For more information on this opportunity and others across the Design space contact Amber at BLACKROC on 0473 575 274 | amber@blackroc.co

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