Job details

Location
Brisbane
Ref
698931
Posted
29 days ago

Job details

Location
Brisbane
Ref
698931
Posted
29 days ago
Company: 

This software business is going through exciting growth and is a truly product-led organisation. They value good design practices, research and validation and are looking for a UX Researcher who shares their vision. You'll be joining a highly-collaborative team with autonomy of how you want to run research and validation. You will be supporting a team of highly engaged Product Designers who love solving complex user problems.

The Role:

As a UX Researcher you will work on user insights management and sharing and be a huge advocate for research across the whole of the business. You will support Product teams and love working on product discovery to ensure the business is solving the right problem at the right time. ''Measure, test, learn'' is the ethos you live by.  

Responsibilities: 
  • Plan, conduct and analyse research for both B2B and B2C customers.
  • Support Product Designers, Product Managers, and teams at each level of the product development cycle.
  • Develop artifacts such as customer journey maps and research reports and evangelise research outcomes across the business.
  • You have a thirst for data and quantitative research and can dive deep into analytics using relevant product analytics tooling.
  • Engage in qualitative research methods and help implement processes for remote and in-person research and usability testing for products and design patterns.
  • Conduct and facilitate internal workshops, design sprints, and research to support both the product teams and the operational teams. 
  • Be the advisor on all things research-related i.e. tooling, research ops best practices, process definition, and UX startegy.
  • Coach and grow designers and non-designers on research methods and techniques continually evangelising research across the organisation to increase user-empathy and get people excited about user-centricity.
About You: 
  • You have experience as a UX Researcher, ideally, product-side supporting a team of Product Designers. 
  • Evidence of both qualitative and quantitative research methods and perhaps some examples of where you have improved the research-ops and UX design processes withn a business. 
  • Your research creates customer value and business outcomes and you can link those user insights to actual business outcomes that you helped create. 
  • You are able to synthesise research data and findings (both qual. and quant.) to inform the product roadmap. 
  • Experience with product analytics tools such as Mixpanel and Amplitude.
  • You will be working across teams and the business so you have course have excellent interpersonal and communication skills.
  • You are happy getting your hands dirty, recruiting participants for usability testing, diving into data, and supporting others.
  • You are all about outcome over output and are skilled in articulating the value of your user research. 
  • A passion for software, problem-solving, team vibes, learning and development means you will fit well into this culture. 
  • Flexibility and generous benefits and L&D budgets on offer. 
For more information on this exciting opportunity please contact Sophia at BLACKROC on 0450 551 511 / sophia@blackroc.co
 
Alternatively, if this isn’t the right opportunity for you but you’re interested in other opportunities within the UX / CX and Product industry in Brisbane feel free to confidentially contact me.