Job details

Location
Brisbane
Job Type
Permanent
Ref
936131
Posted
16 days ago

Job details

Location
Brisbane
Job Type
Permanent
Ref
936131
Posted
16 days ago
BLACKROC is proud to represent an ASX-listed Aus based organisation with a successful B2C product in the construction industry. The Product Support Team Lead role was created to analyse the existing environment and manage and implement processes for the cloud-based procurement platform. As the lead, a part of the role will be to provide personal insights with the goals of reducing incoming support tickets and improving response times.

The role:
  • Lead a small team of tier 1 & 2 support team members
  • Work closely with internal and external stakeholders to define, review, and improve the customer service journey
  • Assist the team on managing users for troubleshooting, investigating, documenting, and leading the team to successful outcomes.
What you'll do:
  • Collaborate with the engineering teams to isolate and fix any technical issues
  • Work with clients to resolve technical tickets
  • Assist stakeholders with insights into reporting and documentation
  • Assess and coach team member performances

Skills & knowledge
  • Demonstrated Team Leadership experience
  • Experience with Service Desk platforms
  • Experience with knowledge management software
  • Ability to develop and implement effective processes/outcomes
If you are seriously considering pursuing a career path with an organisation that will invest in your personal and business growth then send your CV to Hannah O'Rourke immediately at hannah@blackroc.co or click APPLY NOW.

For more information on this opportunity please contact Hannah at BLACKROC for a confidential chat on 04 5025 4160. Alternatively, if this isn’t the right opportunity for you but you’re interested in other opportunities within Cloud and Infrastructure in Australia, feel free to contact me.

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