Customer Success Manager.

BLACKROC have partnered with an innovative SaaS company on the Gold Coast who are leading the way in technology for the education industry. Building their own systems, websites, and apps to be used in-house, this team of creatives only deliver quality results for their clients.

Be part of a value-driven team who believe in rewarding your hard work. With a brand new, custom-built office, and a scenic coastal location, work-life balance is prioritised, free snacks and drinks always provided. And how about Friday drinks to end a successful week? Sound like a team you want to call your work family? They're ready for you!

Does this sound like you?

• 2-4 years experience managing 100+ clients at any one time
• Provided valuable advice to clients on their Digital and SaaS needs
• Created and pitched to potential clients and increased opportunities with existing clients
• Passion for technology and all things Digital
• Self-motivated and eager to learn
• Impressive communication skills - written and verbal
• 1-2 years experience hands-on with CMS systems, apps, creating websites and/or design - UI/UX  

Have you collaborated with designers and developers to translate client requests and expectations? Any experience here will make your application STAND OUT!
  
Your new role and responsibilities include but are not limited to;

• Maintain a portfolio of approximately 100+ accounts, often with multiple projects for each
• Work closely with the design and development teams to ensure support during projects and deliver quality results for clients 
• Support the Sales team through lead qualification and client training
• Identify opportunities in existing accounts to grow company software services
• Be an informative and positive brand ambassador with all clients

  
A great team, an innovative suite of solutions, and a competitive salary package, I want to hear from you to see how we can make this dream come true!

For more information on this opportunity please contact Danielle McNeill  at BLACKROC for a confidential chat on 0404 765345 Alternatively, if this isn’t the right opportunity for you but you’re interested in other opportunities within the Sales industry on the Gold Coast then please feel free to contact me.