Customer Success Manager.

BLACKROC is excited to be partnered with a San Francisco based start-up with offices all over the world.  They have just raised $25m in Series B Funding and intend to double in size in by the end of 2021! 
 
With over 5000 customers using their product, their recurring revenue growing 10% MoM and having had rapid growth in the APAC region over the last 12 months they are now looking to expand in Sydney and hire a Customer Success Manager onto their team.

In this role you will...

• Manage the full customer lifecycle, from onboarding to renewals and being an ambassador for the brand with a strong focus on Customer Success throughout the process.
• Participate in building out the Customer Success program from defining the strategy to creating playbooks.
• Enable companies to launch quickly and effectively on the platform by providing high-quality guidance
• Uncover customer objectives and help them to achieve their goals by becoming their trusted advisor
• Reduce churn and drive expansion throughout the customer journey through onboarding, ongoing adoption, and renewals.

About You...

• 2+ years sales experience in SaaS or Technology related field with a focus on Customer Success.
• Knowledge of the Ecommerce sector advantageous
• Ability to thrive under pressure, and excel in a fast-changing, innovative environment.
• Excellent communication and interpersonal skills, follow-up skills and attention to detail
• Passion for maintaining relationships while working to mitigate churn and drive engagement and renewals
• Comfortable in a start-up environment, adaptable and has hands on approach

This is an exciting opportunity to be part of a small team in Sydney who are part of a Global Business who work in an industry that BOOMING!  You will get to partner with some cool businesses across the APAC region and benefit from some great perks which include...

• Competitive salary, equity packages, and performance bonus packages
• Competitive leave packages and parental leave
• Latest MacBook Pro or equivalent
• Free lunch
• Healthcare
• Continued career development

For more information on this opportunity please contact Danielle McNeill at BLACKROC for a confidential chat on 0404 765 345. Alternatively, if this isn’t the right opportunity for you but you’re interested in other opportunities within the Tech Sales industry in Sydney feel free to contact me.

Danielle McNeill | BLACKROC
0404 765345
danielle@blackroc.co